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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Barbara Raudabaugh

November 15, 2025

5  out of  5
rating by Barbara Raudabaugh
"I have always received great service from the associates at State Farm in Pine City. Ford, the Greeter is always happy to see you! Kelsie, Lexie and Fawn have taken care of my policy needs quickly and have thoroughly gone over any questions I may have. Believe me, there have been some crazy ones. I really enjoy that you can still go into the business, have interaction with great representatives and maybe even have a cup of coffee. State Farm has been with us since the 70's when Mr. Marshall Johnson was the agent."
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Russell True

November 12, 2025

5  out of  5
rating by Russell True
"Very happy with the service and the prices"
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Ashley Albertson

November 12, 2025

5  out of  5
rating by Ashley Albertson
"We’ve used Fawn Johnson for many years, she’s been the best and always so accommodating to our needs! Very quick and reliable when we have any questions or need help! Highly recommend her!"
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Angela Rundquist

November 11, 2025

5  out of  5
rating by Angela Rundquist
"The team at Arlen Norwood State Farm Insurance Agency has always been prompt, professional, and easy to work with. Recently, we had an issue with a claim, and Lexi McCormick handled it quickly and efficiently. Her excellent communication and attention made the process smooth and stress-free. I recommend this office for anyone looking for reliable and responsive insurance service!"
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Chad Espeseth

September 9, 2025

5  out of  5
rating by Chad Espeseth
"I have had them for years . I had to file a claim my agent Lexi went over and beyond making sure things got settled and taking care of. If you need insurance at a fair price call and ask for Lexi McCormick she is the best agent I have ever had. I am super grateful to have insurance with statefarm."
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Larry Schumann

May 16, 2025

5  out of  5
rating by Larry Schumann
"Pine City office worked with me to move claim along. When timeframes got tight, they went the extra mile to help us get the claim settled."
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Dylan Rosso

March 2, 2025

5  out of  5
rating by Dylan Rosso
"Great service, they found a way to bundle and save me money. Highly recommend."
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Karla Blake

February 22, 2025

5  out of  5
rating by Karla Blake
"I have been a client of Arlen Norwood's agency for 30+ years. They take care of all of my insurance needs. I have over 10 different policies with them. Fawn and her team are very efficient and friendly when I call in with questions or need to make some changes. I value Fawn's experience and that of her team, and know that they are working with my best interest in mind."
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Annette Hovatter

February 21, 2025

5  out of  5
rating by Annette Hovatter
"I have been with the Pine City State Farm for over 45 yrs. They have the best customer service & makes me feel very comfortable all these years & always made claims easy for me. From insurance policies for my cars, home owners insurance, to the life insurance policies for my whole family. When my husband passed away 12 yrs ago, Fawn made it so much easier for me. Fawn had Ronnie’s (Cox) life insurance policy check almost immediately sent to me, which was exceptionally helpful, while I was grieving & dealing with funeral expenses & everything else! I have compared all my rates, to others companies, & State Farm has always been the best deal for me. I highly recommended State Farm for all of your needs!"
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danielle hauge

February 21, 2025

5  out of  5
rating by danielle hauge
"Great service highly recommend! really took the time to listen and answer all of my questions!"
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Madeline Milless

February 21, 2025

5  out of  5
rating by Madeline Milless
"Lexi is super helpful and knowledgeable! Definitely recommend working with her."
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Tyler Dahlstrom

February 20, 2025

5  out of  5
rating by Tyler Dahlstrom
"I have worked with a few different State Farm agencies throughout the country as I’ve moved around. The service at all the different locations has been good enough to keep me with State Farm but the service from Arlen Norwood has far exceeded expectations, specifically the help from Lexi. Lexi took the time to explain things in detail without getting frustrated when running multiple quotes for me to find the best option."
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Dell Gross

February 20, 2025

5  out of  5
rating by Dell Gross
"We have been with this agency for a number of years. Recently had a claim and were treated fairly. My saying on insurance is you can always find cheaper insurance but are they there when you need them? State Farm was for us!"
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Kayla Lull

February 20, 2025

5  out of  5
rating by Kayla Lull
"It’s never fun to hit a deer and total your vehicle! But Kelsie at Arlen Norwood State Farm helped connect me to a claims adjuster and when it was time to purchase a new vehicle it was simple to call and get coverage started immediately! Kelsie recommended adding rental insurance on my new vehicle and I was grateful!"
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Hannah Emerson

February 20, 2025

5  out of  5
rating by Hannah Emerson
"Lexi was great! very helpful! Highly recommend!"
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CJM2

February 20, 2025

5  out of  5
rating by CJM2
"Awesome Agency! Lexi is outstanding to work with! I highly recommend!"
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Sara Trout

February 20, 2025

5  out of  5
rating by Sara Trout
"Lexi has helped me on many occasions! She’s the literal best, hands down. She replies quickly and will go above and beyond for her clients. I will never work with anyone else. She’s my fav."
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Jimmy Kurtz

February 20, 2025

5  out of  5
rating by Jimmy Kurtz
"Staff is always there to support and answer any questions I have! Great service! Highly recommend!"
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Marty Mulder

February 20, 2025

5  out of  5
rating by Marty Mulder
"I have had both home & classic car insurance with Arlen & Fawn for many years now. They have always been a pleasure to work with."
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Zachary Erickson

February 19, 2025

5  out of  5
rating by Zachary Erickson
"great service! highly recommend!"
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drew nelson

February 19, 2025

5  out of  5
rating by drew nelson
"Could not recommend this agency more! Always there to answer any questions you have and save you a few bucks if they can!"
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John Hegge

February 19, 2025

5  out of  5
rating by John Hegge
"Always ready to help when needed!"
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Greg Thody

February 18, 2025

5  out of  5
rating by Greg Thody
"We are new to Arlen Norwood - State Farm. Our initial quote and sign-up experience with Alexis was excellent. Very efficient, friendly, answered all of our questions, and their home and auto package options were flexible to our all of specific needs."
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kyle merth

February 16, 2025

5  out of  5
rating by kyle merth
"Been working with State Farm out of Pine City for 20 years now. Fawn and the rest of the team have always been extremely helpful and caring. They go above and beyond for their clients always, no matter the situation. I’m truly grateful to have such a great team to work with."
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Bev Lent

February 13, 2025

5  out of  5
rating by Bev Lent
"Staff is very knowledgeable. Excellent customer service. I have been with them for many years and have never been disappointed. Fawn is great to work with."